The PlayStation 4 (PS4) is a fantastic gaming console, but like any piece of technology, it can encounter issues from time to time. One common problem that users face is the “Cannot Obtain IP Address” error. This error can be frustrating, especially when all you want to do is jump into your favorite games. In this article, we’ll guide you through the process of troubleshooting and fixing this issue, so you can get back to gaming as soon as possible.
What is the PS4 “Cannot Obtain IP Address” Error
Before we dive into solutions, let’s understand what the “Cannot Obtain IP Address” error actually means. In simple terms, your PS4 is struggling to connect to your home network and obtain an IP address. An IP address is like your device’s digital home address on the internet, allowing it to communicate with other devices and the broader web.
How To Fix PS4 Cannot Obtain IP Address
Restart Your Router
- Start by turning off your PS4. To do this, press and hold the power button on the front of your PS4 until it beeps twice and the power indicator turns off.
- Next, unplug your router from the power source. This usually means disconnecting the power cable from the back of the router or simply turning off the power switch if your router has one.
- While your router is unplugged, leave it that way for about 5 minutes. This waiting period is essential because it allows your router to discharge any remaining electrical charge and fully reset itself.
- After the 5-minute wait, plug your router back into the power source and turn it on. You might need to press the power button, if applicable, or reconnect the power cable and switch it on.
- Once your router has fully powered on and reestablished a connection, you can turn on your PS4 by pressing the power button again.
- Check if the “Cannot Obtain IP Address” error still persists on your PS4. Sometimes, a simple reset can resolve the issue. If the error remains, proceed to the next step.
Check Your Network Cables
If you’re using a wired connection for your PS4 (Ethernet cable), make sure the cable is securely connected at both ends. Verify that one end is plugged into the Ethernet port on the back of your PS4 and the other end is connected to a working port on your router.
Reconnect to Wi-Fi
If you’re using a wireless connection, you may want to try reconnecting to your Wi-Fi network on your PS4. To do this, follow these steps:
- On your PS4, navigate to the “Settings” option located on the main menu.
- In the “Settings” menu, scroll down and select “Network.”
- Choose “Set Up Internet Connection” from the available options.
- Your PS4 will prompt you to select either Wi-Fi or LAN (wired) as the connection method. Choose “Wi-Fi.”
- Follow the on-screen instructions to search for and connect to your Wi-Fi network. Ensure you input the correct Wi-Fi password.
Update Your PS4 Firmware
- On your PS4, navigate to the “Settings” option on the main menu.
- Scroll down and select “System Software Update.”
- Your PS4 will check for available updates. If an update is found, follow the on-screen instructions to download and install it.
- Once the update is complete, check if the “Cannot Obtain IP Address” error is resolved.
Modify DNS Settings
Manually configuring your DNS settings can sometimes resolve the issue. Go to “Settings” > “Network” > “Set Up Internet Connection” and choose “Custom.” When you get to DNS settings, select “Manual” and enter the following DNS server addresses: Primary DNS: 126.96.36.199 and Secondary DNS: 188.8.131.52 (Google’s public DNS servers).
Encountering the “Cannot Obtain IP Address” error on your PS4 can be a frustrating experience, but it’s a problem that can usually be resolved with a bit of troubleshooting. By following the steps mentioned in this guide, you can diagnose and fix the issue, allowing you to enjoy uninterrupted gaming sessions on your beloved console. Remember, patience and persistence are your best allies in resolving this error.